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Refund policy

Returns Policy – TikDown.com

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned:

  • Perishable goods (such as food, flowers, newspapers, or magazines)

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Certain situations where only partial refunds are granted:

  • Books with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item.
We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet:

  • Check your bank account again

  • Contact your credit card company — it may take some time before your refund is officially posted

  • Contact your bank — processing times vary

If you have completed these steps and still have not received your refund, please contact us at contact@tikdown.com.

Sale Items (if applicable)

Only regular-priced items may be refunded.
Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at contact@tikdown.com.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Shipping Returns

You will be responsible for paying your own shipping costs when returning your item.
Shipping costs are non-refundable.

If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.